CableJive Service

A product from my order is not working.

All new CableJive products come with a 1 year warranty. All pre-opened CableJive products come with a 30-day warranty. Returns accepted within 60-days from the original date of purchase. Proof of purchase is required. Please see our Support Page for more information.

Which product do you own:
Which device are you using it with:
CableJive Order Number:	(How do I locate my order number?) You can find your order number in your confirmation email, or by logging into your CableJive account and clicking "View Order Details."

Please describe your issue:

I would like to return a product from my order.

We can honor most refund requests within 60-days from the original date of purchase. Please see our Support Page for more information.

Which product do you own:
CableJive Order Number:	(How do I locate my order number?) You can find your order number in your confirmation email, or by logging into your CableJive account and clicking "View Order Details."

Please tell us the reason for your return:

Where is my order?

If the shipping method you selected includes tracking, you'll want to check that first. If you don't know how to find your tracking information, you can follow the steps on our Support Page. Please check that before contacting us.

NOTE FOR CUSTOMERS USING USPS 1ST CLASS INTERNATIONAL: This ship method DOES NOT include package tracking or insurance. The number you see listed as the tracking number in your confirmation email is simply the customs number for the package. In most cases, international shipments using this service can take anywhere from 7-14 business days to reach their destination. However, delays are not unusual, and there have been more than a few cases where orders can take 3-4 weeks to arrive. For more information, please see our Support Page. If you are still unable to locate your order, please tell us your order #, and describe your situation to us below:

CableJive Order Number:

(How do I locate my order number?)

Message:

I need to cancel the order I placed if possible.

While we cannot guarantee that we will be able to stop your order from shipping out once it is placed, we will do the best we can to fulfill your cancelation request. For more information, please see our Support Page.

CableJive Order Number:

(How do I locate my order number?)

Message:

My order had missing or incorrect items.

Incorrectly delivered items or items that are missing from orders will be replaced by CableJive, including all shipping fees, if reported within 15 days of receipt. Items must be returned in like-new condition, with all product packaging and pack-ins intact. Please see our Support Page for more information.

CableJive Order Number:

(How do I locate my order number?)

Please tell us which items were missing or incorrect:

I believe I was charged more than once for my order.

CableJive Order Number:

(How do I locate my order number?)

Additional details:

I placed an order, but I have not seen a confirmation email.

If you placed an order using your CableJive.com account, a confirmation email has been sent to the email address you use to login. Additionally, you can simply login to your account and click "View Order Status" to verify if your order has been placed. If you placed your order as a "Guest," then your confirmation email was sent to the email address you provided us at the time of your order. Please check there first for your confirmation email, including any spam folders you have, before contacting us.

Additional details:

Expected Delivery Times (US) Click Carrier Below To Reveal Options
USPS
Ship Method	Delivery Time
First Class	5-7 Business Days
Priority	3-5 Business Days
Express	1-3 Business Days*
FedEx
Ship Method	Delivery Time
FedEx Ground	3-9 Business Days (Check FedEx Ground Map)
FedEx 2-Day	2 Business Days*
FedEx Express	1 Business Day*
UPS
Ship Method	Delivery Time
UPS Ground	3-8 Business Days (Check UPS Ground Map)
UPS 2nd Day Air	2 Business Days*
UPS Next Day Air	1 Business Day*

Expected Delivery Times (International)
Ship Method	Expected Delivery Time
USPS First Class International	7-14 Business Days**
USPS Express Mail International	5-10 Business Days
FedEx (International Economy)	5-7 Business Days*
FedEx (International Priority)	2-5 Business Days*